tk788 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

01 Introduction

This Privacy Policy ("Policy") describes how tk788 ("tk788", "we", "us", "our") collects, processes, stores, and shares personal information obtained from users ("you", "your", "Player") who access or use the tk788 platform at https://tk788.io, including all associated services such as sports betting, casino games, live dealer games, payment processing, and customer support.

tk788 takes the privacy of its players seriously. We are committed to handling your personal data with transparency, care, and in compliance with applicable data protection principles. By registering an account or otherwise using the tk788 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have any questions about how tk788 handles your personal information, you may contact our Data Protection team at any time using the details provided in Section 15 of this Policy.

02 Personal Data We Collect

tk788 collects personal data in the following categories. We only collect information that is necessary for a specific, legitimate purpose and do not request data beyond what is required to deliver our services safely and effectively.

03 How We Collect Your Data

tk788 collects personal data through the following channels and mechanisms:

• Direct registration: When you create a tk788 account, you provide identity and contact data directly via the registration form.
• Account activity: As you use the platform — placing bets, playing casino games, making deposits, or requesting withdrawals — we automatically record usage and financial data associated with your account.
• Identity verification: When you submit documents for Know Your Customer (KYC) verification (such as a National ID card or passport scan), those documents and the data extracted from them are processed and stored.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, transaction confirmation data is shared with us by those payment providers.
• Customer support interactions: Any information you share with our support team via live chat or email is retained as part of your communication history.
• Cookies and tracking technologies: Our platform uses cookies, session tokens, and analytics tools to collect technical and usage data automatically as you browse. See Section 8 for full details.
• Third-party identity verification services: Where required for enhanced due diligence, we may use third-party providers to verify your identity against public or licensed databases.

04 Legal Basis for Processing

tk788 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of each processing activity:

• Contractual necessity: Processing is required to perform the contract between you and tk788 — for example, to create your account, process deposits, settle bets, and pay out winnings.
• Legal obligation: Processing is required to comply with applicable laws — including anti-money laundering (AML) regulations, age verification mandates, and record-keeping requirements.
• Legitimate interests: Processing is necessary for purposes of fraud prevention, security monitoring, responsible gaming enforcement, platform analytics, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For non-essential data processing activities such as marketing communications and non-essential analytics cookies, we rely on your explicit, freely given consent. You may withdraw this consent at any time.

05 How We Use Your Personal Data

tk788 uses the personal data we collect for the following specific purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection.

• Account management: Creating, maintaining, and securing your player account, including password reset, session management, and multi-device access controls.
• Identity and age verification: Verifying that you are at least 21 years of age and that your identity details are accurate and genuine, as required by our responsible gaming policy.
• Payment processing: Facilitating deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records for each transaction.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through our 24/7 English and Bengali support channels.
• Fraud and security: Detecting, investigating, and preventing unauthorised access, account takeovers, bonus abuse, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring your gaming patterns to identify signs of problem gambling, enforcing deposit limits, time-outs, and self-exclusion choices you have made.
• Service improvement: Analysing usage data to understand how players interact with the platform and to make improvements to game selection, navigation, and performance.
• Legal compliance: Maintaining records required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.
• Marketing communications: Sending you promotional offers, new game announcements, and seasonal campaigns (such as BPL, IPL, or Eid specials) where you have opted in to receive such communications.

06 Sharing Your Personal Data

tk788 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment service providers: We share financial data with bKash, Nagad, Rocket, and Upay solely to facilitate the processing of your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: We use licensed third-party KYC providers to verify the authenticity of identification documents submitted by players. These providers process your identity data under strict contractual data protection obligations.
• Game studios and software providers: When you play games powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, limited technical and session data may be shared with those providers to deliver and support the game experience. No financial or identity data is shared beyond what is technically required.
• Analytics and platform infrastructure providers: We use third-party providers to host the tk788 platform and to analyse aggregate usage data. These providers access data only as data processors acting on our instructions and are contractually prohibited from using your data for their own purposes.
• Regulatory and law enforcement authorities: We may disclose your personal data to relevant government bodies, regulatory agencies, or law enforcement authorities where required to do so by applicable law, court order, or legal process, including for AML reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the tk788 business, personal data held by tk788 may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. You will be notified of any such transfer in advance.

07 Data Retention

tk788 retains your personal data for as long as your account remains active and for a defined period after account closure, in order to satisfy legal, regulatory, and operational obligations. The following retention guidelines apply:

• Active account data: Retained for the full duration of your account relationship with tk788, plus a minimum of five (5) years following account closure, for legal and regulatory record-keeping purposes.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable AML regulations.
• Financial transaction records: Retained for a minimum of six (6) years from the date of each transaction, in compliance with financial record-keeping requirements.
• Support communications: Retained for three (3) years from the date of each interaction, or longer where a dispute is active or under review.
• Marketing preference data: Retained for the duration of your account. If you unsubscribe from marketing communications, a suppression record is maintained indefinitely to honour your preference.
• Technical and usage logs: Typically retained for thirteen (13) months for analytics purposes, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. If you request early deletion of your data, tk788 will assess the request in accordance with applicable legal obligations and respond within 30 days.

08 Cookies & Tracking Technologies

The tk788 platform uses cookies and similar tracking technologies to deliver core functionality, maintain security, and improve the player experience. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, apply your security preferences, and enable the betting and gaming interfaces to operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These cookies collect aggregate, anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This information helps us improve the platform. Analytics cookies require your consent and can be disabled via your account preferences.
• Functional cookies: These cookies remember your personal preferences — such as your preferred language and session settings — to provide a more personalised experience. They are activated based on your consent.
• Security cookies: These cookies help detect and prevent fraudulent account activity by verifying that requests originate from legitimate user sessions.

tk788 does not use advertising cookies or third-party tracking pixels for the purpose of displaying interest-based advertisements on external websites.

09 Security Measures

tk788 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and the tk788 servers, ensuring that your personal, financial, and gaming data cannot be intercepted in transit.
• Encrypted data storage for sensitive fields including passwords, identity document data, and payment identifiers. Passwords are stored using one-way cryptographic hashing and are never stored in plaintext.
• Role-based access controls that restrict access to personal data to only those tk788 staff members who require it to perform their specific job functions.
• Regular security audits and penetration testing conducted by qualified independent security professionals to identify and remediate vulnerabilities in the platform infrastructure.
• Intrusion detection and monitoring systems that continuously track access patterns and flag anomalous activity for investigation.
• Two-factor authentication options available to all account holders for an additional layer of login security.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tk788 will notify affected players without undue delay and will take all reasonable steps to contain and remedy the breach.

10 Your Data Rights

As a player whose personal data is processed by tk788, you hold the following rights with respect to your information. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request — [Your Account ID]".

• Right of access: You have the right to request a copy of the personal data tk788 holds about you, along with information about how it is being used and shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained to meet legal obligations and cannot be deleted on request.
• Right to data portability: You may request a copy of the personal data you have provided to tk788 in a structured, machine-readable format, and may request that it be transmitted directly to another data controller where technically feasible.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to object: You have the right to object to processing based on our legitimate interests, including the use of your data for analytical or profiling purposes, where your individual circumstances warrant such an objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without penalty, without affecting the lawfulness of prior processing.

tk788 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by an additional 30 days, in which case you will be informed of the extension and the reason for it.

11 Children & Minors

The tk788 platform is strictly intended for adults aged 21 years and above. tk788 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21 years of age, that account will be immediately and permanently closed, all pending funds will be handled in accordance with our underage gambling policy, and any personal data associated with the account will be deleted as promptly as legally permissible.

If you are a parent or guardian and believe that your child has registered an account on tk788 or provided personal data to our platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12 Third-Party Links & Services

The tk788 platform may include references to third-party services — such as game studios, payment providers, and responsible gaming support organisations. This Privacy Policy applies solely to the personal data collected and processed by tk788. It does not cover data practices of third-party providers, whose own privacy policies govern the use of any data you share with them directly.

tk788 is not responsible for the privacy practices, security standards, or content of any third-party website or service, even where a link or integration is referenced on the tk788 platform. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of tk788.

13 Marketing Communications

With your consent, tk788 may send you promotional communications about bonuses, new games, cricket betting specials (such as BPL and T20 World Cup offers), seasonal promotions (such as Eid or Pohela Boishakh campaigns), and platform updates. These communications are delivered by email and, where you have opted in, by mobile notification.

You may opt out of marketing communications at any time using any of the following methods:

• Clicking the "unsubscribe" link included in every marketing email.
• Updating your communication preferences in the account settings section of your tk788 profile.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not affect your receipt of transactional or account-critical messages — such as deposit confirmations, withdrawal notifications, security alerts, and KYC verification requests. These messages are necessary for the proper operation of your account and will continue regardless of your marketing preferences.

14 Changes to This Privacy Policy

tk788 reserves the right to update or revise this Privacy Policy at any time. Changes may be required as a result of updates to applicable law, new product features, changes to our data processing activities, or feedback from players and regulators. All changes will be reflected in a revised version of this Policy published at https://tk788.io/privacy-policy, with the "Last updated" date revised accordingly.

Where a change is material — meaning it significantly affects your privacy rights or the way we handle your personal data — tk788 will notify registered players via their registered email address and/or via a prominent notice on the platform, at least 14 days before the change takes effect.

Your continued use of the tk788 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and request account closure by contacting support.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk788 handles your personal data, please contact our Data Protection and Support team using the following details:

• Email: [email protected]
• Subject line: Privacy Policy Enquiry — [Your Account ID]
• Response time: Within 2–5 minutes via live chat; within 24 hours via email
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

tk788 is committed to resolving all privacy-related concerns promptly and transparently. We treat every data rights request with the same level of seriousness as a support or account query, and our team is trained to handle such requests with care and confidentiality.